Frequently Asked Questions

Here are some answers to the questions we get asked most often. If you have a question that is not answered please do not hesitate to contact us.

General

How and When do I pay?

We accept online, telephone and bank transfers, we require a deposit of 50% of your cleaning total paid to us 24 hours in advance of your cleaning appointment.

The remaining balance must be paid on completion to the cleaning operative before they leave the property via credit/debit card or bank transfer.

Please Note: in circumstances where you are unable to be present we will require payment of the remaining balance to be made within 24 hours of completion.

Can I make special requests for the cleaning?

Please feel free to add booking notes when you make your booking and our team will follow the requests and instructions when they are cleaning your home. Do ensure that the instructions are precise and easy to understand and do not involve anything that is not included in our service offering.

Are you and your cleaners insured?

Yes, we are fully insured. We have Public Liability cover up to £2million and Employer’s Liability up to £10million.

What areas do you cover?

We currently operate throughout London and surrounding areas within the M25.

What hours do your cleaners work?

Our domestic cleaners are generally available to work 7 days a week from 8:30am to 6:30pm, however we can be flexible with our times if required. Let us know what time is best for you and we will try to arrange something suitable.

Do you work on Weekends/Bank Holidays?

Yes, we work 7 days a week including Bank Holidays at no additional charge.

What are your customer service working hours?

Our office team is available Monday to Saturday 8.30am to 6.30pm & Sunday 9am to 4pm.

What kind of services do you provide?

We provide a range of professional Domestic & Commercial cleaning services.

What happens if I am dissatisfied with the service?

In the unlikely event that you are not satisfied with our service, we request you contact us within 24 hours from completion of the clean and we will attempt to resolve any issues.

Are there any extra charges I have to pay e.g. parking?

In some cases you may have to pay a parking fee or a congestion charge. (A congestion charge fee will only be charged if the site address is within the London congestion charge area).

If our cleaning operatives cannot park their vehicle free of charge when servicing your address, you will need to provide a valid temporary parking permit that covers the duration of your clean. If you cannot arrange the above we will add the cost of parking to your invoice.

Does MANSA clean commercial properties?

Our commercial cleaning service is suitable for all commercial premises. We have a wealth of experience in commercial cleaning, from offices to schools and everything in between. We guarantee to maintain your premises to the highest standards when it comes to cleaning. We have a team of experienced professionals on hand, who are readily available around the clock to service your cleaning requirements.

How do I use a discount code?

Please apply your discount code during the booking process, for services that require a quotation please apply your code after you have received your quotation at the booking stage.

How do I cancel or reschedule a booking?

We require a minimum of 48 hours’ notice if you need to cancel or reschedule a booking. Please see Terms & Conditions for MANSA’s cancellation policy.

What happens if my cleaner does not arrive on time?

In the unlikely event that our cleaners are late to your home, our customer service team will let you know ASAP if the cleaner is running late. If the expected time of arrival is running over 30mins late you can rearrange your appointment to another day and time convenient to you at a discounted rate as a gesture of goodwill, for the inconvenience or you can cancel the service requested at no charge. Please see Terms & Conditions

Can I Book a clean at Short Notice?

We try to accept all bookings although same day bookings are not always available but we will always try to accommodate you.

How Can We Book With You?

There are many ways that you can make a booking e.g. website (via contact form), telephone, email, Twitter, Facebook and Instagram. You can also use these methods to just receive a free quotation before committing to a booking

I have a question that is not in the FAQs, what can I do?

Don’t worry, simply contact us via Email at info@mansacleaningservices.co.uk, Phone on 020 7923 9960, our Website (via contact form) or on Facebook, Twitter & Instagram, our team will be happy to assist you.

Regular Cleaning

How and When do I pay?

We accept online, telephone and bank transfers, we require a deposit of 50% of your cleaning total paid to us 24 hours in advance of your cleaning appointment.

The remaining balance must be paid on completion to the cleaning operative before they leave the property via credit/debit card or bank transfer.

Please Note: in circumstances where you are unable to be present we will require payment of the remaining balance to be made within 24 hours of completion.

Do I need to arrange a parking permit?

When using our regular cleaning service you do not need to provide us with parking permits, as most of our regular cleaners travel to their assigned properties via public transport.

Is there a minimum term contract?

If you choose to book our regular cleaning service (either weekly or fortnightly) you are subject to a 3-month minimum term contract, commencing on the date of your first booking with MANSA Cleaning Services Ltd. Please see Terms and Conditions for more information.

Please Note: Customers making a booking for a one-off cleaning service are subject to no further commitment beyond their initial one-time booking with us.

Will my cleaner wash dishes?

Yes, your cleaner can do your washing up, e.g. a few plates/bowls and glasses left over from breakfast or we can load the dishwasher for you to be cleaned.

Please Note: Large amounts of washing up can eat into your cleaning time, if you prefer your cleaner to prioritise the washing up over other cleaning tasks, please add this as a cleaning instruction and other cleaning tasks can be left until the next visit. Alternatively, if you find you regularly require your cleaner to do the washing up, you may wish to consider increasing the hours you have allocated for their visit.

What extra services can my cleaner provide?

As well as a regular home cleaning service, your cleaner can also provide the following additional services:

  • Ironing +£12 per hour
  • Inside Fridge +£12
  • Changing Bed Sheets +£6
  • Inside kitchen cupboards +£12 per hour

You can either add these services on to all visits e.g. you might want ironing done every visit, or you can add them on as a one off to any individual visit e.g. you might just want the inside of your fridge cleaned every now and then.

How does the ironing service work?

Our ironing service can be added to your regular clean on request which is charged on an hourly basis. Our cleaners will complete ironing for the time you have selected using your own iron and ironing board. On average up to 15 t-shirts can be ironed and folded within an hour.

Please Note: When selecting ironing as an additional service please inform us what items you would like ironed and how many of pieces of each item there are.

Who is responsible for providing the cleaning products & materials?

For a regular cleaning service, it is the client’s responsibility to provide the products and materials. MANSA can provide cleaning products and materials upon request for an additional charge of £ per visit.

What cleaning equipment, products and materials do I need to provide?

For a regular cleaning service customers need to provide a workable vacuum, mop, bucket and toilet brush (plus an iron & ironing board if ironing required).

We can provide all other cleaning products and materials excluding hoover bags for an additional charge. If you prefer to supply your own products, please ensure you have the following:

  • Bathroom Cleaner
  • Bin Bags
  • Expandable Duster
  • Floor Cleaner
  • Glass Cleaner
  • Kitchen Cleaner
  • Limescale Remover
  • Microfiber Cloths (washed inbetween visits)
  • Rubber Gloves
  • Sponges
  • Toilet Disinfectant
  • Vacuum Bags (if required)
  • Washing-up Liquid

Can you clean whilst I’m out?

Yes of course, all MANSA cleaners go through an intensive background checking process and are experienced and reliable so you can trust them to clean your home if you are not at home.

Can you hold the keys to my property?

If you provide us a duplicate key, it will be kept in a secure locked key storage device, which only management have access to. The key is only issued to the cleaner on the day of your clean, the cleaner returns the key at the end of the day and management returns it to the secured container.

Will I have the same cleaner every week?

Yes, if you’re happy with your cleaner, we would send them to you each time. In the event of illness, your cleaner going on holiday or leaving, we will inform you of this and will be happy to arrange a replacement cleaner to cover the normal days and working hours that you have previously chosen.

What happens if I am dissatisfied with the service?

In the unlikely event that you are not satisfied with our service we request you contact us within 24 hours from completion of the clean and we will attempt to resolve any issues.

Can I change the day of my regular appointments?

Yes, we can reschedule your cleaning appointment, we will however require 48 hours’ notice of any changes to your scheduled appointment. We will review your current cleaners schedule to see if they are available for this change, if not we will be happy to send another cleaner to you.

What happens if my regular cleaner is ill or on holiday?

In the event of illness or holiday we can always offer you an alternative cleaner to cover your regular clean.

Deep Cleaning

How and When do I pay?

We accept online, telephone and bank transfers, we require a deposit of 50% of your cleaning total paid to us 24 hours in advance of your cleaning appointment.

The remaining balance must be paid on completion to the cleaning operative before they leave the property via credit/debit card or bank transfer.

Please Note: in circumstances where you are unable to be present we will require payment of the remaining balance to be made within 24 hours of completion.

Can I Book with you on Short Notice?

We try to accept all bookings although same day bookings are not always available but we will always try to accommodate you.

Do I need to do anything before my cleaning team arrives?

It is helpful if you can pick up toys, laundry, household items, and clutter before the team arrives, this allows us to move through your home more quickly, which can lessen the cost. Leave fresh linens out so we can change the bedding and towels (if required) and put away any important documents and valuables. No worries though if you don’t, we’re ready to tackle the worst possible messes and will neatly pile and arrange any items left on the floor or furniture.

What happens if I am dissatisfied with the service?

In the unlikely event that you are not satisfied with our service we request you contact us within 24 hours from completion of the clean and we will attempt to resolve any issues.

What cleaning supplies or equipment do I need to provide?

None at all, our cleaners will arrive at your home with our own cleaning products and equipment. All we need is for you to provide access to your property, water and electricity. If you have your own supplies that you would prefer our cleaners to use, please ensure that you note this in the additional information section of the booking process.

Are there any extra charges I have to pay e.g. parking?

If our cleaning operatives cannot park their vehicle free of charge when attending your appointment, you will need to provide a valid temporary parking permit that covers the duration of your clean. If you cannot arrange the above, we will add the cost of parking to your invoice, you may also have to pay a congestion charge. (A congestion charge will only be charged if the site address is within the London congestion charge area).

Do I have to be at home when the cleaner attends?

No, all we need is to be given access to your property although we will need you to be present at the end of the clean to sign the job off.

End of Tenancy Cleaning

How and When Do I Pay?

We accept online, telephone and bank transfers, we require a deposit of 50% of your cleaning total paid to us 24 hours in advance of your cleaning appointment.

The remaining balance must be paid on completion to the cleaning operative before they leave the property via credit/debit card or bank transfer.

Please Note: in circumstances where you are unable to be present we will require payment of the remaining balance to be made within 24 hours of completion.

Do you clean Airbnb properties?

We regularly work with Airbnb landlords who use MANSA to book one-off cleans between rentals or regular cleans for long-term guests.

Can I Book with you on Short Notice?

We try to accept all bookings although same day bookings are not always available but we will always try to accommodate you.

Are there any extra charges I have to pay e.g. parking?

If our cleaning operatives cannot park their vehicle free of charge when attending your appointment, you will need to provide a valid temporary parking permit that covers the duration of your clean. If you cannot arrange the above, we will add the cost of parking to your invoice, you may also have to pay a congestion charge. (A congestion charge will only be charged if the site address is within the London congestion charge area).

Do I have to be at home when the cleaner attends?

No, all we need is to be given access to your property although we will need you to be present at the end of the clean to sign the job off.

What cleaning supplies or equipment do I need to provide?

None at all, our cleaners will arrive at your home with our own cleaning products and equipment. All we need is for you to provide access to your property, water and electricity. If you have your own supplies that you would prefer our cleaners to use, please ensure that you note this in the additional information section of the booking process.

How long will the service take?

This depends on the number of rooms as well as if any additional services need to take place e.g. carpet cleaning. Our pre/post tenancy cleaning service is priced at a flat rate so our cleaners work until the job is done.

Please Note: Our flat rate pricing may need to be increased dependent on the condition of the property which we will evaluate when we arrive on site before we start the job.

How many cleaners can I expect to arrive?

We will usually dispatch the amount of cleaner’s needed dependent on the size of the property.

Do you work at weekends?

Our cleaners are available 7 days a week and on Bank Holidays. You can also schedule Morning and Afternoon appointments.

What happens if I am dissatisfied with the service?

In the unlikely event that you are not satisfied with our service we request you contact us within 24 hours from completion of the clean and we will attempt to resolve any issues.

What should I do before you come to do an end of tenancy clean?

We request that you remove all of your belongings before we attend to clean the property as this will make it easier for a more thorough clean. Please ensure to empty the fridge and defrost the freezer at least a day before we arrive for us to be able to clean it.

After Party Cleaning

How and When Do I Pay?

An initial payment of £100.00 must be paid upfront via online or telephone debit/credit card payment or bank transfer to cover you for a minimum booking duration of 3 hours for our After Party cleaning team which includes a minimum of 2 cleaners, after the mandatory 3 hours you will be charged by the hour per cleaner.

Any remaining balance must be paid on completion to the cleaning operatives before they leave the property via credit/debit card or bank transfer.

Can I Book with you on Short Notice?

We try to accept all bookings although same day bookings are not always available but we will always try to accommodate you.

Who provides the cleaning products, materials and equipment?

Our cleaning team will bring all the necessary cleaning products, materials and equipment. You only need to provide access to your property, water and electricity.

Are there any extra charges I have to pay e.g. parking?

If our cleaning operatives cannot park their vehicle free of charge when attending your appointment, you will need to provide a valid temporary parking permit that covers the duration of your clean. If you cannot arrange the above, we will add the cost of parking to your invoice, you may also have to pay a congestion charge. (A congestion charge will only be charged if the site address is within the London congestion charge area).

Do I have to be at home when the cleaner attends?

No, all we need is to be given access to your property although we will need you to be present at the end of the clean to sign the job off.

After Builders Cleaning

How and When Do I Pay?

We accept online, telephone and bank transfers, we require a deposit of 50% of your cleaning total paid to us 24 hours in advance of your cleaning appointment.

The remaining balance must be paid on completion to the cleaning operative before they leave the property via credit/debit card or bank transfer.

Please Note: in circumstances where you are unable to be present we will require payment of the remaining balance to be made within 24 hours of completion.

Who provides the cleaning products, materials and equipment?

Our cleaning team will bring all the necessary cleaning products, materials and equipment. You only need to provide access to your property, water and electricity.

Are there any extra charges I have to pay e.g. parking?

If our cleaning operatives cannot park their vehicle free of charge when attending your appointment, you will need to provide a valid temporary parking permit that covers the duration of your clean. If you cannot arrange the above, we will add the cost of parking to your invoice, you may also have to pay a congestion charge. (A congestion charge will only be charged if the site address is within the London congestion charge area).

How do you charge for an After Builders Clean?

We will arrange a visit to your property to assess the work needed to be carried out to enable us to provide you with a quote of how much it will cost and how long it would take to clean your property. Customers will then receive a fixed price quote, if you are happy with the quote provided and would like to proceed with the clean we will then book in a day and time convenient to you.

Please Note: MANSA reserves the right to amend the initial quotation, should the client’s original requirements change or in case the client has provided incorrect or incomplete information.

You can find out more about our prices here.

Do I have to be at home when the cleaner attends?

No, all we need is to be given access to your property although we will need you to be present at the end of the clean to sign the job off.

Can I book an After Builders Clean at the weekend?

Yes, this service is available 7 days a week and includes Bank Holidays.

Is there a difference between Deep Cleaning and After Builders Cleaning?

Yes, deep cleaning is a thorough cleaning service similar to a “spring clean”, while the after builders cleaning service is a lot more comprehensive as it includes removal of all plaster remains, paint stains, dust and debris left behind by your builders which may need specialised equipment and detergents.

Do you also clean the kitchen appliances?

All kitchen appliances will be cleaned in order to remove any dust or debris.

Carpet & Upholstery Cleaning

How and When Do I Pay?

We accept online, telephone and bank transfers, we require a deposit of 50% of your cleaning total paid to us 24 hours in advance of your cleaning appointment.

The remaining balance must be paid on completion to the cleaning operative before they leave the property via credit/debit card or bank transfer.

Please Note: in circumstances where you are unable to be present we will require payment of the remaining balance to be made within 24 hours of completion.

Will the carpet cleaner move furniture around?

We do request that floors be cleared before we arrive for easy access to clean the carpet.  We are happy to help as much as possible moving small items such as a single chair or a small coffee table, for any heavy items of furniture please prepare the room in advance. If you require us to move large amounts of furniture or heavy items, please let us know in advance as we can arrange for this to be done but this will incur an additional charge.

How long does the Carpet Cleaning process usually take?

The process depends on how dirty the carpet is, some carpets may require a little more attention than others, we guarantee to work in the quickest possible way.

To give you a rough example a single bedroom carpet usually takes around 20-30 minutes, please keep in mind that factors such as the condition of the carpet need to be considered as well.

How long does it take for the cleaned carpets to completely dry?

The drying time is normally between 2-4 hours; this can vary depending on how dirty/stained the carpet was to begin with and also what material it is made from. The temperature of the room can also have an added effect on the drying time.

Do you always get 100% results from your cleans?

We aim to get pristine results every time however the age of the carpets and the length of time any soilage/stain etc. has been left on the carpets will have to be taken into account as it can have an effect on the end result. We do use the very best chemicals & equipment available.

Do you clean leather Sofas/Armchairs?

We currently do not clean any leather upholstery.

Are there any extra charges I have to pay e.g. parking?

If our cleaning operatives cannot park their vehicle free of charge when attending your appointment, you will need to provide a valid temporary parking permit that covers the duration of your clean. If you cannot arrange the above, we will add the cost of parking to your invoice, you may also have to pay a congestion charge. (A congestion charge will only be charged if the site address is within the London congestion charge area).

Window Cleaning

How and when do I pay?

We accept online, telephone and bank transfers, we require a deposit of 50% of your cleaning total paid to us 24 hours in advance of your cleaning appointment.

The remaining balance must be paid on completion to the cleaning operative before they leave the property via credit/debit card or bank transfer.

Please Note: in circumstances where you are unable to be present we will require payment of the remaining balance to be made within 24 hours of completion.

How long will the service take?

This depends on the number of windows required to be cleaned, whether you want them cleaned both inside and out and the condition of the windows.

How many window cleaners attend?

We usually send one person to carry out your window cleaning but more can be assigned if necessary.

Can you attend appointments after 6pm?

We do not advise carrying out window cleaning after 6pm as sunlight can be limited. This can make it harder for your window cleaner to spot all dirt and blemishes on the windows which could have an effect on the final result of the clean.

Which method of window cleaning is right for my windows?

Our waterfed poles and brushes are designed to be used on all types of glass and are soft enough to be used on old glass as well as new. We will always use the right method for your windows to get the best result.

How often should I have my windows cleaned?

This depends on your individual requirements. We are always happy to offer advice on the frequency of the clean for your property or business. We take into account your location, window type, budget and requirements.

How much will my window cleaning cost?

To ensure every customer receives value for money, we provide an individual quotation for each customer as every property is different. Each job is priced by either visiting a customer’s home/business or from pictures sent in from customers. This allows us to assess the property, the size and type of the windows and discuss any specific requirements, such as a conservatory or VELUX windows. The quotation is tailored to your property meaning you’ll pay a fair and accurate price for your window cleaning.

Can you clean the insides of my windows?

Definitely, as well as the waterfed poles we use to clean the exterior glass, our window cleaning team are skilled in traditional window cleaning methods used for internal glass.

What height can you clean up to?

Our waterfed poles can clean up to 65ft / 20 metres from the ground.

Do I need to be at home when you clean the windows?

We can clean all external windows without you being home – as long as any access gates are unlocked. For internal cleans we will need to be provided with access or we can also book in a specified time and date so there’s no need for you to wait in all day.

Can you clean my windows in any weather conditions?

Our waterfed pole system of window cleaning means we can clean windows in almost any weather. There are however a few occasions when we can’t clean due to health and safety reasons for example high winds, Icy conditions and lightning. In most cases we will simply wait for the conditions to pass and carry on. If for any reason your clean needs to be rescheduled, we will contact you to rebook a suitable time.

Can I book my window clean for a specific time?

All customers will be given options of available days and times during the booking process, this will enable customers to choose an appointment that is suitable for them. We usually give a time frame for each booking, e.g. (your window cleaner will arrive between 2-3pm). However, in the unlikely event that they are delayed we will contact you and keep you updated.

Will I need to supply any water for the window cleaner?

Our window cleaners use purified water and carry enough water on their vans to use each day.

My windows have been left wet – is this right?

The water we use is purified so any drops left on the windows will dry without leaving a residue.

Can I book a one-off Window Clean?

We are always happy to book in cleans of any frequency whether that’s a one off clean or a regular booking.

Airbnb, Short Let & Holiday Let Cleaning

How and When do I pay?

We accept online, telephone and bank transfers, we require a deposit of 50% of your cleaning total paid to us 24 hours in advance of your cleaning appointment.

The remaining balance must be paid on completion to the cleaning operative before they leave the property via credit/debit card or bank transfer.

Please Note: in circumstances where you are unable to be present we will require payment of the remaining balance to be made within 24 hours of completion.

Can I Book with you on Short Notice?

We try to accept all bookings although same day bookings are not always available but we will always try to accommodate you.

What areas do you cover?

We currently operate throughout London and surrounding areas within the M25.

Do you work on Weekends/Bank Holidays?

Yes, we work 7 days a week including Bank Holidays at no additional charge.

Who is responsible for providing the cleaning products, equipment & materials for the clean?

When booking our Airbnb, Short Let & Holiday Let cleaning service customers can choose to provide us with their own cleaning products, equipment and materials.

Please ensure you have the following:

  • Bathroom Cleaner
  • Bin Bags
  • Expandable Duster
  • Floor Cleaner
  • Glass Cleaner
  • Kitchen Cleaner
  • Limescale Remover
  • Microfiber Cloths (washed in-between visits)
  • Rubber Gloves
  • Sponges
  • Toilet Disinfectant
  • Toilet Brush
  • Vacuum Bags (if required)
  • Washing-up Liquid
  • Vacuum
  • Mop & Bucket

We can provide all of the cleaning products, equipment and materials for an additional charge.

  • Cleaning Products £6 per visit
  • Equipment £10 per visit

Can I book linen supply service on it's own?

Unfortunately not, we supply linen with our housekeeping services only.

Can I make special requests for the housekeeper?

Please feel free to add booking notes when you make your booking and our team will follow the requests and instructions when they are servicing your home. Do ensure that the instructions are precise and easy to understand e.g. I’ve purchased some local chocolates for the guest which I have left in the cupboard could the housekeeper put them out on the kitchen table.

What if my guests haven't checked out when your housekeeping team arrive?

We always recommend telling your guests a check out time if you have housekeeping booked in. If the property is not vacated by the time we arrive, we will contact you to let you know. If we cannot reach you, our team will wait for half an hour, if they still aren’t able to start they will leave.

What if my guest is running late for check-in?

Our team will wait for up to 90 minutes for your guests to arrive from the time you book the check-in. We appreciate that travel plans can go awry and we ask that you and your guest keep us updated if they are not expected to arrive within the allocated 90 minutes, if the guest does not arrive within the allocated waiting time we can wait but you will be charged for additional waiting time by 30 minute increments. If your guest has not replied to our check-in team’s texts and calls and is running late for 60 minutes, we will call and email to notify you of the situation.

Our Accreditations